It seemed basic.

I was leading a management training session in Chicago recently and made what I felt was an obvious point: If an executive was to be seen as successful, the managers who work for him/her must always be seen as putting the company’s interests before their own. A hand shot up and a woman asked: Is this too much to expect of managers, in an era of widespread layoffs; backdated stock options, and a board of directors spying on its own members, journalists and others? How can companies expect loyalty from managers if their actions seem too often to show no loyalty in return?

My answer that day had something to do with the stewardship responsibilities of management, “that’s what you signed up for,” taking the high road, etc. But the woman’s question sparked an excellent discussion among the group. And it made me think more deeply about how managers should view their role and actions in the current business environment.

My conclusions:
1. The company’s interests, indeed, must come first. Anything less than that produces multiple agendas and chaos.
2. As a manager, by word and deed, lead by example when it comes to authenticity, ethics and integrity.
3. Work to understand the company’s Big Picture – its overall strategy and goals, and how the pieces fit together. If a tough business decision must be made, like layoffs, knowing the big picture will help you put it in perspective.
4. Help your people understand the big picture too. Aim for transparency in your business dealings. Communicate frequently with your employees, and even more frequently during times of crisis or change.

Please post your thoughts and feedback.